You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.1. Here are our details:
- Our Website address is https://totalcarcheck.co.uk
- Our company name is Total Car Check Ltd
- Our trading name is Total Car Check
- Our registered address is International House, 24 Holborn Viaduct, London, England, EC1A 2BN
- Our Data Protection Officer can be contacted at email@example.com
3.1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
3.2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
3.4. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3.5. Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
4.1. We (or our third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:
Direct interactions. You may give us your information by filling in forms or signing up via our Website or App or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
4.2. In addition to the above, we may use the information in the following ways:
4.3. We may keep a record of those links which are used the most to enable us to provide the most helpful information but we agree to keep such information confidential and you will not be identified from this information.
4.4. In addition, if you don't want us to use your personal data for any of the other reasons set out in this section 4, you can let us know at any time by contacting us at firstname.lastname@example.org, and we will delete your data from our systems, unless we have a lawful reason for keeping any of it. You also acknowledge that this may limit our ability to provide the best possible products and services to you.
4.5. In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don't provide your personal data in these cases.
4.6. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
4.7. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to marketing communications (see below for further details). Where we do rely on consent, You have the right to withdraw consent at any time by contacting us at email@example.com
4.8. Where you have an account with us and have chosen to register your vehicle, with your permission, we may from time to time send you periodic e-mails providing you with MOT or Road Tax reminders, offers from motoring service companies such as service and repair garages, mobile mechanics, motor finance companies and vehicle insurance services and other relevant marketing. These emails are sent by Total Car Check Limited (or, if applicable, data processors on our behalf) and we do not pass on any of your information to third parties without your prior written consent or unless you volunteer to do so yourself. If you no longer want to receive these e-mails from us, please contact us at firstname.lastname@example.org to let us know or simply click on the instructional link in the relevant email, and we will stop sending you updates. You can also stop receiving e-mail updates in relation to a vehicle by simply unregistering that vehicle. We will not send you any unsolicited marketing or spam. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
5.1. All Cookies used by and on our Website and App are used in accordance with applicable privacy laws.
6.1. We may transfer your collected data to storage outside the UK. It may be processed outside the UK to fulfil your order and to receive our Services and deal with payment. If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage with and the use of approved Standard Contractual Clauses.
6.2. Data security is of great importance to us, and to protect your data we have put in place suitable physical, technological and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
6.3. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6.4. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
6.5. Any payments made by you, will be encrypted.
6.6. We have implemented security measures such as a firewall to protect any data and maintain a high level of security.
6.7. Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
6.8. If you create a password upon registration on our Website or App, you must keep it confidential. Please don't share it.
6.9. We will keep personal data for as long as is necessary which is usually the life of our relationship and up to a period of seven years after our relationship have ended. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
7.1. We are allowed to disclose your information in the following cases:
7.1.1. If we want to sell our business, or our company, we can disclose it to the potential buyer.
7.1.2. We can disclose it to other businesses in the Total Car Check group.
7.1.3. We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.
7.1.4. We can exchange information with others to protect against fraud or credit risks.
7.2. We may contract with third parties to supply services to you on our behalf. These may include payment processing, data providers, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:
Braintree Payments - To process payments when you pay for a product or service we provide to you.
CloudFlare - A cloud content delivery network and web application firewall, in order to help prevent payment fraud and abuse of our services.
Microsoft Azure – A cloud hosting provider, in order to supply computing infrastructure to provide our services.
MyCarNeedsA.com – A vehicle servicing and MOT garage aggregator, in order to help us show you MOT and vehicle servicing garages close to your geographical location and for us to offer you MOT and servicing quotes based on the make and model of your vehicle. We only provide vehicle registration numbers and postcodes to this provider. We do not pass your contact details or any other personal information to them.
PayPal Payments – To process payments when you pay for a product or service we provide to you.
SendGrid – An email service provider, in order to manage our outbound email communication to users.
7.3. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us.
8.2. Under the UK GDPR, you have the right to:
8.3. You also have rights with respect to automated decision-making and profiling as set out in section 11 below.
9.1. Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website or App. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
11.1. In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under UK GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
11.2. The right described in section 11.1 does not apply in the following circumstances:
11.3. Where we use your personal data for profiling purposes, the following shall apply:
12.1. Please also visit our Terms and Conditions section at https://totalcarcheck.co.uk/termsandconditions establishing the use, disclaimers, and limitations of liability governing the use of our Website.