Email us: firstname.lastname@example.org
We will always do our best to reply to your enquiries within 24hrs. We promise.
We are available throughout the week, Monday to Friday from 9am to 5pm to help you out.
If you have any questions regarding a specific vehicle check, it would help if you send us the vehicle registration and/or the report reference number.
Yes, we store all of the reports our customers generate.
If you register prior to purchase then your report will be available to you when you login .
If you haven’t registered and can’t find your report then please e-mail email@example.com and we will be able to find it and resend it to you.
Our reports are valid at the time they are run, but the data they return can and will change over time. This means you may need to run another check on the same vehicle if days and weeks have passed.
Total Car Check has to charge each time a report is generated because we incur costs for calling on third party data. Another payment or voucher therefore needs to be paid or redeemed even if you have already undertaken a check on the same vehicle.
You may be considering a vehicle purchase, or vehicle sale, whereby outstanding finance has only very recently been cleared. Where this happens it will normally take up to 3 working days for the change to be reflected in a Total Car Check report.
This however depends on the clearance process undertaken by the finance provider. We strongly recommend that you do not purchase the vehicle until our report provides confirmation that the vehicle is clear of finance. Unless we have suggested you contact Experian to confirm the finance status and they have confirmed the vehicle is clear of finance.
You may be looking to purchase, or sell a vehicle, where the personalised registration plate is removed and replaced with the original registration plates. The seller would need to report this to the DVLA.
Total Car Check has no control over registration plate data which we receive automatically from the DVLA and other third parties. If you are concerned that the plate change is not showing in our report then we suggest you contact the DVLA to confirm that everything is in order.
Where we show there to be a finance warning, or cannot confirm if there is finance outstanding, you will need to call our finance support line on 0330 3430 023 to clarify the finance status.
You can reset your password here: https://totalcarcheck.co.uk/Account/ForgotPassword
We provide a valuation for the vast majority of vehicles checked. However, for some there may be no data available. We can only provide valuations on cars less than 20 years old in general.
For customers that have reviewed Total Car Check on Trust Pilot, the App Store or Play Store we provide a free Silver Check voucher. To claim please provide details of your purchase and a link to your review by e-mailing firstname.lastname@example.org . We will then send you a voucher.
After purchasing a Silver or Gold Check the report will be made available to you instantly on the screen.
If you registered on our website and purchased the report whilst logged into your account the report will be sent to you by e-mail as a pdf download.
If you have purchased a report on our app then it will be made available to you instantly on the app and stored in your account under ‘My Checks’ and ‘Purchased’.
For a VRM to return a report to you the vehicle must be registered by the Driver and Vehicle Licensing Agency (DVLA). In rare cases a registration number may be ‘on retention’ meaning it is not assigned to a particular vehicle.
It is more likely that the VRM has been entered incorrectly. The most common error is mistaking a O and 0 (letter and number). The current number plate format requires that the 3rd and 4th digit are numbers and the rest are letters: LLNN LLL e.g. EN51 TYU.
If you’re still having problems then feel free to get in touch with us and we can advise email@example.com.
In the very rare event you have purchased a Silver or Gold Check which has led to loss caused by inaccurate information as a result of Total Car Check’s error then you may be able to claim against our data guarantee. The full terms and conditions which determine whether or not you can make a claim are available at https://totalcarcheck.co.uk/TotalCarCheckGuarantee
A separate guarantee is provided relating to outstanding finance data where a Gold Check has been purchased.
If you have evidence to suggest a vehicle you have purchased was stolen or written-off and a Total Car Check report did not flag this then please e-mail details of the report you purchased to firstname.lastname@example.org and we will investigate.
In the very rare event you purchase a vehicle that has been subject to an inaccurate outstanding finance check then you may be able to claim against a guarantee provided by Experian. Experian power Total Car Check’s outstanding finance check. Go to https://totalcarcheck.co.uk/ExperianGuarantee to see our outstanding finance check terms and conditions.
Total Car Check investigate these cases and contact Experian on your behalf where a claim can be made. You will need to send us any details you’ve received which suggests the vehicle you’ve purchased is on finance and e-mail this information to email@example.com .
To see what our free report provides then give it a go by entering your VRM on our home page. The difference between the data provided by our Silver and Gold check products is set out in our prices and feature comparison page.
The Vehicle Identification Number (VIN) is a unique identifier applied to every manufactured vehicle in the world. All modern-day vehicles, no matter where they are produced, have a 17-digit VIN.
Total Car Check, and all other vehicle history check providers, are only able to share the last few digits of the VIN. We provide the last 4 digits of the VIN in our reports. This is a requirement put in place by the DVLA (who share this data) to help prevent vehicle fraud such as car cloning and ringing .
We can however advise if the VIN details we hold for a vehicle match the information you have, either from the vehicle itself or a V5C registration certificate. To use this service please send the VIN number to us by e-mailing firstname.lastname@example.org and we will tell you if it matches or not.
It means that the registration plates are not those that should be fitted to the vehicle, according to the DVLA. Driving with unregistered plates is an offence in itself. There is a possibility the mismatch could be due to a plate transfer. But aside from this it is likely the vehicle has been cloned, whereby criminals have applied different number plates to hide the fact it has been stolen. The vehicle would not be recorded as stolen by the police and insurers based on its registration plate. We would therefore not show the vehicle as stolen in our report. Here are steps to take if your check returns a mismatch:
Our important data checks page outlines the key risks. Although a Total Car Check is an excellent tool for validating a vehicle you are looking to purchase, there are physical checks of the vehicle and related paperwork, that we recommend you take. Please view our used car buyer advice for further details.
You can access the full history of checks you have undertaken through the ‘MY CHECKS’ page when logged in. This includes free, purchased and voucher checks. The other key benefit is that we will send every purchased check to you by e-mail in pdf format. Buying a check without registering can lead to some of our users accidentally navigating away from the page and losing the report (we can of course locate and send this to you if this happens).
We strongly recommend you purchase our Gold Check. Why? It includes an outstanding finance check and provides you with a £30,000 finance data guarantee. This is really important in the current market because a large proportion of vehicles are financed and if you purchase a vehicle with outstanding finance then you could have it repossessed from you and lose the money you paid on top.
If you are looking for an explanation of all of the data fields we use in our reports then see our glossary page which explains the information we provide.
Our free basic check is the most popular in the UK because we provide a lot of data for free that many of our competitors don’t. This includes a free stolen vehicle check. This information is great for undertaking research on the type of vehicles you might want to buy or have seen advertised. Amongst other things a free check will provide the specification of vehicle’s, their keeper, MOT and mileage history.
You can find a full break down of the prices on our pricing page and features of both checks.
A Silver Check gives you a lot of key risk data about a vehicle for as little as £1.99 on top of everything our free basic check provides. This includes data flagging if a vehicle has been in a significant accident leading to it being written off , scrapped or placed into salvage.
A silver check is therefore suitable for research purposes and shortlisting vehicles to check if they are safe to drive and do not hold any adverse history that may affect the vehicle’s value.
Our Gold Check is the one to go for if you are considering buying the vehicle. It gives you everything a Silver Check does as well as providing a finance check, £30,000 finance data guarantee and valuation.
Undertaking an outstanding finance check is incredibly important when buying a new used car because a large proportion of vehicles in the UK are financed. This means they are owned by finance providers until the keeper has repaid the loan in full. If you buy a vehicle that has outstanding finance then it could be repossessed from you by agents of the finance provider. You lose the vehicle and the money you paid to purchase it.
Yes you can. Once you have purchased a Silver Check there will be links within the report provided online which when clicked will allow you to pay an additional sum to convert to a Gold report.
We recommend you view and test drive any vehicles you are looking at purchasing and undertake some additional physical spot checks. This is particularly important when buying from a private seller. Please view our used car buyer advice for comprehensive guide for buyers.
You should unless the retailer can provide you with details of a full vehicle provenance check they’ve undertaken. See further information on buying from a retailer in our used vehicle buyer guidance.